www.iblo.si is a web portal administered by IBLO d.o.o., hereinafter referred to as the provider. The web portal is established and operates in accordance with and on the basis of the Consumer Protection Act , Zakon o varstvu potrošnikov (ZVPot-UPB2, UL RS 98/04 in nadaljnji), Zakon o varstvu osebnih podatkov (ZVOP-1-UPB 1, UL RS 94/07 in nadaljnji ) and Zakon o elektronskih komunikacijah (ZEKom-1, UL RS 109/2012). These terms and conditions (hereinafter “terms”) determine the operation of the web portal, the store, the rights of the user and the business relationship between the owner of the online store and the user.
We advise you to read the terms of business carefully before using the online store, the provider reserves the right to change the terms of business at any time and without prior notice.
For the purpose of these conditions, the user represents each visitor to the website www.iblo.si and anyone who makes a purchase on this website. The user is bound by the conditions that are valid at the time of purchase (placing an order via e-mail firstname.lastname@example.org). When placing an order, the user is always reminded of the conditions and confirms his acquaintance with them by placing an order.
The provider undertakes to provide the user with the following information before being bound by the contract or offer:
1. information about the company (name and registered office of the company, registration number),
2. contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
3. essential characteristics of the items (including after-sales services and warranties)
4. availability of items (each item offered on the website should be available within a reasonable time),
5. conditions of delivery of items (and method, place and deadline of delivery),
6. prices, which must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and other charges,
7. method of payment and delivery or fulfillment,
8. time validity of the offer,
9. the period within which it is possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43.č ZVPot) informed),
10. an explanation of the complaint procedure, including any details of the contact person or customer service.
By clicking on the “Order” icon, the user fills in the order form and orders and agrees that he is familiar with the full text of the sales and payment conditions listed here and that he was explicitly reminded of these conditions at the time of purchase. The order / contract is concluded in the Slovenian language. In any case, the user will receive an order confirmation by e-mail immediately or within a few hours at the latest. If the order is not confirmed, the user should contact the company at the contacts listed on the website.
In the event of inability to deliver the ordered item (within the stipulated time), the provider is obliged to notify the user in writing of the estimated delivery time in a timely manner.
OFFER AND PRICES
The nature of business via the World Wide Web is very dynamic and due to the above, it may happen that the item cannot be delivered to the user at the time of placing the order. In this case, the provider will notify the user in writing after processing the order.
All prices in the online store www.iblo.si are stated in EUR and contain the prescribed VAT, or VAT is described for an individual item due to the nature of the product. The provider makes every effort to ensure that the information on the website is up-to-date and correct, but the availability, characteristics of the item and price information may still be incorrect. In this case or in the event that the price of the item changes during the processing of the order, the provider will notify the user of the changes and allow him to withdraw from the purchase or. offered an alternative.
METHOD OF PAYMENT
The provider allows the following methods of payment:
With cash on delivery
If the user wants the ordered goods to be delivered by the provider to the home, workplace or any other address in Slovenia and decides to pay upon receipt, he chooses to pay by cash on delivery. Therefore, the user must be present at the time of collection and have enough cash to pay the purchase price. However, if the user picks up the shipment at the local post office on the basis of a notice left by the local postman, payment with payment cards is also possible. The cost of delivery service is charged separately.
Bank transfer – according to the proforma invoice
The user can pay for the ordered goods at any bank, Pošta Slovenije or via electronic banking by transferring to our transaction account no. SI56 3400 0101 3476 249, opened at Sparkasse Bank. Payment is made on the basis of the received e-mail or by proforma invoice after the user places the order. When paying, please provide the exact reference to enable us to ensure that your order is executed as quickly as possible.
The delivery period begins on the day of receipt of funds received on our account.
When the provider receives payment, the user will be notified by e-mail “order confirmation”. The bidder will ship the ordered items after the payment has been successfully made to the bank account. If the provider does not receive a confirmation of payment within 72 hours of the e-mail “proforma invoice”, the purchase will be rejected.
The provider asks the user to wait with the payment until he receives a confirmation message, as the provider cannot guarantee that the paid goods can be delivered within the desired time. The provider will inform the user about this. The user will receive an invoice for the purchased items upon receipt. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract.
The user is obliged to check the correctness of the data before placing an order. Subsequent objections regarding the correctness of the issued invoices will not be taken into account by the bidder.
Payment via PayPal
The customer follows the standard payment procedure via PayPal. When the company records the payment on its PayPal account, it makes sure that the shipment is delivered to the address entered by the customer when ordering within 1-3 working days.
Credit card payment
The customer follows the standard credit card payment process. After the payment is made, the company makes sure that the shipment is delivered within 1-3 working days to the address entered by the customer when ordering.
When placing an order, the user will be notified of the estimated delivery time from the date of order confirmation. Delivery time for all items in stock is usually 1-3 working days from the received order, from Mon. to five. For items that are not in stock, the delivery time is as stated in the description of the item. The delivery time is considered to be working days from Mon. to five., as on Saturdays, Sundays and holidays and other non-working days, shipment is not possible.
Delivery options and prices:
The price is calculated in the order form and already includes VAT.
The cost of delivery is listed next to each item.
During time-limited promotions or campaigns, the minimum amount of free postage may be changed for the duration of the campaign.
In case of exchange or return of items, the provider does not reimburse the shipping costs, unless otherwise agreed. The user, who does not pick up the goods at the time of the first shipment, is obliged to pay the entire purchase price and delivery costs to the provider’s transaction account in the event of a re-shipment made at his request.
Please note that we do not deliver goods outside Slovenia. If you want delivery to another country, contact us before buying.
RIGHT TO WITHDRAW FROM PURCHASE, RETURN OF GOODS
The user has the right to notify the provider in writing within 15 days of receipt of the goods that he withdraws from the contract, without having to state the reason for his decision. The message is timely if the postal item is delivered on time. The only cost borne by the user in connection with the withdrawal from the contract is the direct cost of returning the goods by post or in person to the company’s address. The consumer must notify the company in writing of the intended return, no later than within 15 days of receipt of the goods, to the contact e-mail address, and return the goods no later than 30 days after notification of withdrawal. The provider returns to the user all payments made in connection with the contract no later than 30 days after receipt of the notice of withdrawal from the contract. If the consumer has already received the goods and withdraws from the contract, the goods in the original packaging, unused, undamaged and in unaltered quantity must be sent to the provider within 30 days after the notification referred to in the previous paragraph, unless the goods are destroyed, damaged, lost or lost. the quantity is reduced without the user being at fault.
The user may inspect and test the items to the extent strictly necessary to establish the actual situation. The user is responsible for the reduction of the value of the goods if the reduction is the result of conduct that is not necessarily necessary to determine the nature, properties and functioning of the goods.
The return of the received items to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.
The provider requests that the user does not remove the declarations for the items after receipt, until he is completely sure whether the item fits or not, as only in this way will the possible return take place without unnecessary complications.
Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice.
The provider may contact the user via means of distance communication only if the user does not explicitly object to this. Advertising e-mails must be clearly and unambiguously marked as advertising messages, and the sender must be clearly visible. The user’s wish not to receive advertising messages must be unconditionally taken into account.
Advertising emails will contain the following components:
– will be clearly and unambiguously marked as advertising messages,
– the consignor will be clearly identified,
– Various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
– the method of unsubscribing from receiving advertising messages will be clearly presented,
– the provider’s wish not to receive advertising messages will be explicitly respected by the provider
LIMITATION OF LIABILITY
The provider makes every effort to ensure that the information published on its websites is up-to-date and correct. However, the characteristics of the items, the delivery time or the price may change so quickly that the provider is unable to correct the information on the websites. In such a case, the user will be notified of the changes and allow him to withdraw from the contract or replace the ordered item.
The bidder has the option of withdrawing from the contract only if an obvious error is established (Article 46 of the Civil Code). An obvious defect is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of the store or the intention of the customers and which the provider would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.
In the event of technical problems on the website, the provider reserves the right to cancel orders placed, which are affected by a technical error and the provider in relation to the user under this title is not charged any compensation for any damage. In case of cancellation of orders, the user will be notified as soon as possible and will be informed of further steps.
The provider is also not liable for any damage that may occur to the user’s hardware, software or other equipment due to the use of the website. The user must ensure adequate protection of the equipment (antivirus, etc.) against access to and use of the website.